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Guest Service AgentPosted by: InterContinental Hotels and Resorts
Posted date: 2016-Jul-27
At the moment we're looking for a Guest Service Agent to join our energetic, enthusiastic and passionate team at InterContinental Hotel Group.
Under the general direction of the Guest Service Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
The key responsibilities are:
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
Registers and rooms all arrivals according to established procedures.
Maintains intimate knowledge of departmental standards and procedures.
Performs check in, check out and room change procedures and ensures all data are entered. completely into the hotel systems in accordance with reservation.
Maintains cashier float and ensures accurate daily report of all money received.
Cashes hotel guest's personal and travellers checks and assists with currency exchange.
Keeps abreast of all modifications to accounting policies and procedures.
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels.
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
Performs the audit balances and prepares all works for audit in an orderly fashion.
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival.
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems.
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a InterContinental Hotel Group Brand.
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times.
Endeavour to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard.
Ideally, you'll have some or all of the following qualifications and experience we're looking for:
Bachelor's degree in a Hospitality Related field
2 years in a similar role in a five star property
Advanced knowledge of Microsoft Office, knowledge of Opera PMS preferred
Ability to work independently and within a team environment
Excellent communication skills
In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the Intercontinental Hotel Group family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world.
So what's your passion? Please apply and tell us how you can bring your individual skills to InterContinental Hotel Group.