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Smart luxury is at the core of everything Yassat Gloria Hotel & Apartments does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself. If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Yassat Gloria Hotel & Apartments.
We are currently seeking for passionate and dynamic Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Office Manager you have the responsibility and authority to maintain the standards of quality and service and facilities in the department. Responsible for the overall smooth and economical running of the Front Office department. Your role will include key responsibilities such as:
Develops and operates an effective communication system with Front Office Staff.
Supervise daily operations of Front Office Staff, reservation, registration and check-in/check-out.
Participate with all department heads in an effective communication system facilitating the provision of guest service.
Interface with all various department heads & controller regarding billing dispute involving guest.
Develops final draft and budget for front office staff.
Prepare forecast & room sales for upcoming week, month or other period as required.
Maintain business relationship with various corporate community dealer.
Oversee the personal management for the front office department.
Perform other duties as required.
Prepares the annual budget and manning guide together with the EAM and manages the Front Office.
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
You should be having ideally a bachelor’s degree in hotel management or hospitality with a minimum of
three (3) years experiences in a similar position within the hospitality industry.
The ideal candidate should have an understanding of the nature of the hotel business. He/she understands how the hotel business runs; displays a clear understanding of the company, its vision & business priorities. Excellent customer service skills; Excellent oral and written communication skills; interpersonal skills, takes initiative, hospitality attitude. Establishes effective relationships with internal & external customers; understands & anticipates customers’ needs; Take responsibility. Feel personally accountable for taking care of things quickly and effectively Works effectively with colleagues to achieve result.
BENEFITS & ENTITLEMENTS:
Competitive Tax-Free Basic Salary
Medical & Life Insurance
Airline Ticket & Annual Vacation Entitlement
Yearly Bonus Scheme
Gloria Employee Discount Scheme