Posted by: Advent Lifts Services Ltd
Posted date: 2019-Aug-15
Primary Purpose: To conduct servicing of lifts, repairs and faults finding activities in response to customer and business requirements as well as participaint in a rotational on all schedule.
Duties & Responsibilities:
Carry out repairs, fault finding, close job cards by tying workflow to schedule as per Company standards and clients requirements.
Diagnose errors or technical problems and determine proper solutions.
Ensure that all equipment required is according to the job card, client exigencies and system limitations.
Compile timely and proper documentation for any service and installation conducted by completing necessary forms, reports, logs, and records as per departmental procedures.
Provide clear handing over to the client and close off required paperwork at end of the visit.
Make recommendations for improvements and upgrades to clients on site and pass on proposals to sales executives.
Participate in on-call duties according to schedule in order to attend to clients’ needs accordingly.
Operate the Company vehicle in a safely manner and make proper use of the field automation systems.
Share information across the organisation by using the right communication flows.
Apply appropriately mannered communication skills with clients, colleagues and superiors
Comprehend customer requirements, provide high quality service and customer support during site visits.
Build positive relationships with customers, apply excellent customer care at all times and oversee the preservation of both the clients’ and company’s property and equipment.
Be aware of electrical, mechanical and chemical health and safety issues; also understand appropriate manual handling techniques.
Attend any training provided by the Company and sit for the respective assessments accordingly.
Maintain customer’s trust relationship by keeping service information confidential.
Follow all company’s filed procedures and protocols.
Any other duties as may be necessary from time to time.
Possess good communication skills
Meticulous attention to detail
Demonstrate confidence in his/her ability
Thorough analytical and problem solving skills
Hold a respectful, courtesy and a positive attitude
Ability to troubleshoot, test, repair and service technical equipment
Able to understand technical diagrams and manuals
Familiar with mobile tools and applications
Knowledge and experience in the service field
Preferably MQF Level 5 Diploma or MQF Level 4 Certificate in Electrical/ Mechanical subjects
Excellent written and oral proficiency in English
Possess a valid driving license
Ability to work flexible shifts and to adapt to changing work schedules